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Support Contracts are available to meet the needs of your business. With
guaranteed response times, experienced engineers who are familiar with
your systems, and contracts tailored to fit in with any existing IT
provision, you can be sure that you will receive the support you need,
when you need it. There are no retainers, so you only pay for the
service you use.
Some typical Contract scenarios are outlined below
We can act as a full out-sourced IT Department, handling all your IT
needs from day-to-day support to system upgrades and maintenance. If
required, we can enable a member your staff to handle most day-to-day
support needs, reducing your costs whilst still ensuring you have access
to knowledgeable and experienced Engineers when you need it.
Where you already have an IT
Department we can assist with large software/hardware rollouts,
providing extra staff during periods of high demand or staff
shortages. We can also offer on-call software/hardware support for
those situations where your IT staff require assistance, and
out-of-hours emergency response for critical systems such as file and
mail servers and network equipment.
For general support, we assign you a named Engineer who will be your
main point of contact and who will meet most of your support
requirements, enabling you to benefit from an Engineer who is familiar
with your systems. For more specialist support requirements, your
Engineer may call in a specialist colleague.
To discuss how iCode can assist you with you IT
Support needs, please contact us. |