Welcome to the Support area for the i-Catcher range of products. Before you email us with a support question please have a look at the Frequently Asked Questions page where many support issues can be resolved. We also have a list of HowTos which is being added to constantly. They detail some of the more common procedures associated with webcams and digital CCTV.

If you are contacting us for support with i-Catcher Console 4.0 or later, please ensure you send the Server Report along with your enquiry. The Server Report can be accessed via the "Support" button on the main i-Catcher Console menu bar.

Older versions of the i-Catcher software are available in the legacy download section.

Current Versions

Note: Users of i-Catcher Console 3.3 or earlier should not upgrade to i-Catcher Console 4.0 or later without backing up your i-Catcher Console installation folder (except for the History folder) or until a valid full registration key has been acquired. The installation of Console 4.0 or later will upgrade your settings files, which are not compatible with version 3.3 or earlier. The re-installation of Console version 3.3 or earlier will reset your settings to default.

i-Catcher Console	Version 4.1.39	Download	Help Files	Change Log
i-Catcher Sentry	Version 2.3.6	Download	Help Files	Change Log
i-Catcher Wildlife	Version 2.3.6	Download	Help Files	Change Log
i-Catcher Video Server	Version 1.0.34	Download	Help Files	Change Log
i-Catcher Console User Manual (PDF)
i-Catcher Alert	Version 2.3.1	Download	Help Files
i-Catcher Monitor	Version 1.0.17	Download
i-Catcher PocketMonitor	Version 1.0.2	Download		Install Instructions
i-Catcher Feed Gadget	Version 1.0.0.0	Download

You will require a registration key to use these programs to their full capability (with the exception of i-Catcher Alert). You can obtain a trial registration key, or purchase a full registration key by following the links on the product pages. Click on the product logo for more information on each product.

Upgrades

If you are upgrading from version 2.2 or later of Console, Sentry or Wildlife, there is no need to uninstall the existing version as upgrades are handled seamlessly, If you are upgrading from 2.1 or earlier then please ensure you uninstall the existing version before you install the new version. Unless you specify to remove configuration details and/or recorded image history, the uninstall will leave your recorded images, feed settings, and registration information intact.

Please note that at this time, i-Catcher Monitor does not have online documentation. This will be available online in the future, however full documentation is provided with the installed product.